Telegram Integration

This chapter covers how to use Telegram messaging with the School Management System for efficient communication.

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Overview

Telegram integration allows the school to send messages, notifications, and alerts directly to parents, students, and staff through the Telegram messaging platform.

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Benefits of Telegram

Instant delivery - Messages delivered instantly

Read receipts - See if messages were read

Rich media - Support for files, images, videos

Free - No SMS costs

Two-way - Can receive replies

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Accessing Telegram Settings

• Log in as Administrator

Navigate to Settings → Telegram

Configure integration

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Setting Up Telegram Bot

Create a Bot

• Open Telegram

• Message @BotFather

• Use /newbot command

• Give bot a name

Get bot token

Configure in System

• Enter bot token in settings

• Save token

Test connection

Get Chat ID

For each recipient:

• User messages the bot

• Bot captures chat ID

Admin imports to system

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Telegram Users

Adding Users

Link Telegram accounts:

Go to Telegram Users

• Import from student/employee data

Or users link themselves via portal

User Consent

Users must opt-in:

• Provide consent option

• Explain how data used

Allow disconnect anytime

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Sending Messages

Manual Messages

Send from system:

Go to Telegram → Send Message

Select recipients:

- Individual - Group (class) - All users

• Type message

Send

Automated Messages

Configure triggers:

Go to Auto Messages

Set triggers:

- Attendance alerts - Fee reminders - Exam notifications - Announcements

• Set message template

Enable

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Message Types

Notifications

Automatic alerts:

• Attendance alerts

• Fee due dates

• Exam schedules

• Results published

Homework posted

Announcements

Broadcast messages:

• School events

• Holiday notices

General updates

Messages to Parents

Targeted communication:

• Individual student updates

• Class announcements

Urgent alerts

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Two-Way Communication

Receiving Replies

Users can respond:

• Enable reply collection

• View replies in system

Respond through system

Creating Polls

Collect feedback:

• Create poll in Telegram

• Send to users

Collect responses

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Managing Telegram

View Messages

Go to Message Log

View:

- Messages sent - Delivery status - Read status - Responses

Reports

Track effectiveness:

Go to Reports

View:

- Messages sent - Delivery rate - Open rate

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Settings

Configure Options

Go to Settings

Set:

- Bot token - Default message settings - Approval for manual sends - Notification preferences

Message Templates

Create reusable messages:

Go to Templates

• Create templates with placeholders

Use for quick sending

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Troubleshooting

Problem: Bot not responding

Solution: Check token; restart bot

Problem: Messages not delivering

Solution: Verify chat IDs; check user blocked bot

Problem: Cannot find user

Solution: Ensure user has linked Telegram account

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Best Practices

Get consent - Always ask before adding

Be concise - Short messages work best

Use templates - Save time on repeated messages

Monitor - Check delivery reports

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Related Topics

Announcements - General announcements

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Permissions

Administrator - Full access

Accountant - Fee-related messages only

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Last Updated: April 2026